Wolfman Pharmacia Refund Policy

Last Updated: 31 July 2025

Welcome to Wolfman Pharmacia. We are committed to your satisfaction and strive to provide premium UK pharmaceutical-grade medications delivered discreetly and securely. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on wolfmanpharmacia.store.

1. Order Cancellation

  • Before Dispatch: You may cancel an order at any time before it has been dispatched. To request a cancellation, contact our Customer Support team immediately at support@wolfmanpharmacia.store.

  • After Dispatch: Once an order has been dispatched, cancellations are no longer possible. Please refer to our Returns & Refund section below.

2. Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

  1. Non-Delivery: The order does not arrive within 30 days of dispatch due to a shipping error on our part.

  2. Damaged or Defective Items: The product arrives damaged, defective, or not as described. You must notify us within 7 days of receipt and provide photographic evidence.

  3. Incorrect Fulfillment: You received items that differ from what you ordered. Notification must be made within 7 days of receipt.

Please note:

  • We cannot accept returns or issue refunds for medications that have been opened, used, or if the tamper-evident seal has been broken.

  • Due to the nature of pharmaceutical products, we do not offer refunds for change of mind or personal preference.

3. How to Request a Refund

  1. Contact Support: Email our Customer Support at support@wolfmanpharmacia.store with the subject line “Refund Request – [Your Order Number]”.

  2. Provide Details:

    • Order number and date of purchase.

    • Product name and quantity.

    • Reason for refund request with relevant details (e.g., tracking information, photos of damaged goods).

  3. Return Authorization: If a physical return is required, we will provide a Return Merchandise Authorization (RMA) number and instructions for shipping at our expense.

  4. Ship Back (if applicable): Securely package the items with all original packaging and labels, and include the RMA number inside the package.

4. Refund Processing

  • Review Period: Once we receive your request (and returned goods, if applicable), please allow 5–10 business days for our team to review and process the refund.

  • Approval Notification: You will receive an email confirming approval or rejection of your refund request.

  • Refund Method:

    • Original Payment Method: Refunds will be issued to the original payment method used for purchase.

    • Store Credit: If preferred, we may issue store credit instead. Please specify if you would like this option.

5. Late or Missing Refunds

  • Bank Processing Time: After approval, refunds may take 5–7 business days to appear on your statement, depending on your bank or payment provider.

  • If you haven’t received a refund after 10 business days, please contact us at support@wolfmanpharmacia.store.

6. Shipping Costs

  • Refund of Shipping:

    • If the refund is due to our error (damaged, defective, or incorrect items), we will also refund any shipping costs.

    • If the return is due to non-delivery, shipping costs to you and from you will be reimbursed.

    • Shipping costs are non-refundable for cancellations made after dispatch

7. Contact Information

For questions about this Refund Policy or to initiate a refund request, please contact us:

  • Email: support@wolfmanpharmacia.store

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

  • Live chat: Get direct response from our team from the chat-app on the website

Thank you for choosing Wolfman Pharmacia. Our goal is to ensure you receive safe, effective medications with complete peace of mind.